Some of you may have seen my tweets yesterday about my flight booking confusion. On Sunday I booked a flight to go home for the weekend. Yesterday, I was searching my mailbox for the confirmation and couldn't find anything. I then logged into my Southwest account and there were no upcoming itineraries. I paid by paypal, and had a ton of paypal receipts from itunes and other things in my inbox so I didn't really look through them. I assumed that because I was doing a few different things at the time (transferring funds and booking) that I probably didn't hit submit on the flight and actually didn't book it. I was frustrated and bummed because the original flight I was booking was $207 and now the same flight is $313 and even more on other airlines! Since I already planned on going home and won't be able to go home until possibly October, I went ahead and rebooked the flight using paypal again. This time once I booked it, I checked my paypal account and saw that I had the new pending transaction for $313 AND the old one for $207! I still only had one ticket. So I called Southwest and explained the situation and tried to see what happened and if there was any way to get my ticket at the original price and this is pretty much the useless conversation I had with the customer service rep after explaining what happened:
Southwest: If it's showing as pending, we haven't taken the money out of your account. It hasn't come out if it doesn't say authorized.
Me: So why do I have two pending transactions and only one ticket?
Southwest: It says pending, that means the money hasn't been taken out of your account.
Me: So why didn't my original transaction go through?
Southwest: I don't know.. I would need to see what your screen looked like when you did it. If you didn't get a confirmation it means there was an error and you should have checked for the email.
Me: Ok... you guys ran my paypal account, so when is it going to come off pending?
Southwest: I'm not trying to argue with you, but we haven't taken the money out and cannot change the price of your ticket.
Me: So when will the pending transaction be dropped?
Southwest: I don't know. You need to call paypal.
UGH! WTF! So basically he just told me it's my fault, he doesn't know why it didn't go through and I need to contact paypal. You can imagine my anger when I called paypal and they asked me if I had spoken to Southwest already! Paypal said they were going to do a manual void on the first transaction but as of right now it's still sitting pending in my account!
I do agree that part of this was my fault with not checking my paypal account first, but since I didn't have an itinerary on my account I assumed I messed up and never tried finished booking it in the first place. It's frustrating to deal with a company that you spend your hard earned cash with that has horrible customer service. I have a free flight coming up after this flight and if I can I'm going to try to use other airlines for my flights in the future.