Southwest: If it's showing as pending, we haven't taken the money out of your account. It hasn't come out if it doesn't say authorized.
Me: So why do I have two pending transactions and only one ticket?
Southwest: It says pending, that means the money hasn't been taken out of your account.
Me: So why didn't my original transaction go through?
Southwest: I don't know.. I would need to see what your screen looked like when you did it. If you didn't get a confirmation it means there was an error and you should have checked for the email.
Me: Ok... you guys ran my paypal account, so when is it going to come off pending?
Southwest: I'm not trying to argue with you, but we haven't taken the money out and cannot change the price of your ticket.
Me: So when will the pending transaction be dropped?
Southwest: I don't know. You need to call paypal.
UGH! WTF! So basically he just told me it's my fault, he doesn't know why it didn't go through and I need to contact paypal. You can imagine my anger when I called paypal and they asked me if I had spoken to Southwest already! Paypal said they were going to do a manual void on the first transaction but as of right now it's still sitting pending in my account!
I do agree that part of this was my fault with not checking my paypal account first, but since I didn't have an itinerary on my account I assumed I messed up and never tried finished booking it in the first place. It's frustrating to deal with a company that you spend your hard earned cash with that has horrible customer service. I have a free flight coming up after this flight and if I can I'm going to try to use other airlines for my flights in the future.